We have created this page so you know what our team is working on, should you experience any issues or have any questions.4/25/2016: Thank you for your patience as we continue enhancing some of our features. Our team is hard at work addressing any issues that come up during this process.
If you have any issues, please let us know by emailing us at: email@example.com. We’ll always get back to you within two business days.
Fixes & Features in the Queue:
NobleHour Mobile Application: Work in progress. Will allow users to clock-in and clock-out of Opportunities on location.Report Load Time: Work in progress. Some Communities are experiencing long load times or timing out of reports. Please email firstname.lastname@example.org for a report export.
Report Data Clarification: Work in progress. Administrators will be able to clearly view total hours served and total submissions per member.Edit Hours Flow: Work in progress. Members cannot Contribute hours through the edit flow. They must follow the steps in this video.Moderation Email Delivery: Work in progress. Some Members are reporting that moderation emails are not being received. While we investigate, please try to whitelist NobleHour emails to ensure proper delivery.Opportunity Invitation Redirect: Work in progress. Invitation links are sent and function, but members will not be directed to the Opportunity. They must select it from their Network.Administrator Organization Search: Work in progress. To search for a specific Organization, you can use Command + F (Mac) or Windows + F (PC).
Administrator Organization Removal: Work in progress. Organizations cannot be removed from your Community at this time.Opportunity drop-down: Planned fix. Some Members are reporting Opportunities not appearing within the Opportunity drop-down or search. To help remedy this, members should find their Opportunity in Explore and join it prior to adding time.Managed Accounts Claim Status: Planned fix. All Managed Accounts will currently display the Enabled status.Moderate Status Update: Planned fix. After moderating an Opportunity Submission, you will need to refresh to see the Group submission update.
Switch-to Managed Accounts: Planned enhancement. This feature is being redone to allow Administrators to import hours more easily.Member Reporting: Planned enhancement. Members will be able to see their total hours for each status.Enhanced Administration Reports: Planned enhancement. Administrators can export reports from their Members tab, in the Action drop-down.Batch Moderation: Planned enhancement. Moderators and Administrators will need to approve submissions individually in the meantime.
Recently implemented:Group "Template" Error: Resolved Deleting and Resubmitting Denied Hours: ResolvedRedirect Upon Selecting "I don't see it": ResolvedUnsubmit Approved Hours: Implemented.Archiving Content: Resolved.Moderation Enhancements: Implemented.Unsubmit Offline Hours: Resolved.